The GIC Handover Process

gic-handover-process

You’ve made the strategic choice. Then you’ve taken advantage of a Global In-house Center (GIC) in India, recognizing the potential for talent, efficiencies, and growth. You’ve maybe even chosen a Turnkey GIC Setup in India so you could start with zero hassle, with experts handling the tedious legwork. That’s when the crucial step of the GIC handover process comes (If you are still questioning the why India for GIC, we reviewed the strategic benefits in the previous post!).

But then, here comes the critical question: “What happens when the GIC is set up? How do we take it?” This is a valid concern. Certainly, you want full control of your new offshore center, but you don’t want the inconvenience and disruption of an awkward handover. You want the seamless transition from expert set-up to the total ownership of your team.

The complex nature of the GIC Handover: From Setup to Ownership

Imagine building a custom, high-performance race car. You might hire the best engineers in the world to design, manufacture, and test every piece of the venture racing machine. But eventually, this new speed machine will need to be handed over to your team of professional racers to drive and win. The GIC handover is the step where you ensure your team will take over operations confidently, knowing that every system, every process, and every team member has been trained accordingly and are ready to race.

This process is usually part of a larger build-operate and transfer (BOT) GIC or GIC Handover model. In this concept, your internal partner such as GIC IN INDIA (powered by KHP REMOTE FTE), first builds your GIC from the ground up, then operates it for a pre-defined period establishing best practices and getting to a level of stability, before the final stage, which is the “transfer” or handover where operational control is moved from internal partner to the internal team.

Ensuring a Smooth GIC Transition in India: Our Step-by-Step Approach

The key to helping you successfully transfer GIC in India is not simply about handing over files; it is about knowledge transfer, communication planning, and ultimately empowering your internal team with the right skills, tools, and processes. Here is a sample overview of how a true GIC handover normally looks:

Extensive Documentation & Knowledge Transfer:

  • Phase: Before, during, and in the lead-up to the formal handover.
  • What happens: We create and compile extensive documentation from all operational procedures (including HR policies), the technology platform, vendors/agents contracts, compliance documentation, etc. This isn’t just a pile of documents; we are creating a knowledge base that can live on and be operationalized. Our experts conduct training sessions, workshops, and provide opportunities for shadowing, all with the OAM team, to ensure they understand all operational aspects of the GIC.

Leadership & Team Orientation:

  • Phase: Gradually throughout the operational period, leading into handover operations.
  • What happens: We work with your incoming leaders closely and integrate them into the daily operations of the GIC so they experience it together with the GIC team.  Besides sharing operational decision-making, we collaboratively evaluate performance and plan for the future. We expect the leaders to feel fully accountable for leading the local team by the end of the operational phase.

Technology & Security Alignment:

  • Phase: Ongoing throughout the setup and operation, with a final audit before handover.
  • What Happens: We make sure that your IT team fully understands and is trained on what the IT systems, network & cyber security measures are and how to manage them. We provide training around access management, system maintenance, and disaster recovery. Your control of the tech environment is crucial.

Vendor & Stakeholder Relationships:

  • Phase: Formal introductions and handover of the relationship.
  • What Happens: We will make introductions to primary local vendor contacts or any other relevant stakeholders. This promotes continuity and leverages the existing relationships we have built.

Phased Handover & Joint Operations:

  • Phase: A planned period leading up to the formal transfer of handover.
  • What Happens: This is often the most important part of the whole process. We may be in the GIC with your team for a period of time, co-managing the space and gradually reducing our own involvement as your team becomes more comfortable and demonstrates full operational capability. Scheduled check-ins and performance reviews will guide and assist the gradual reduction of our operations.

Post-Handover Support:

  • Phase: Right after the formal handover and beyond.
  • What happens: Our support does not end on the handover day. We provide agreed-upon post-handover support and stay as your trusted advisor when you have questions or face unexpected issues to ensure your team feels completely supported while adjusting to their new responsibilities.

Why choose our expertise for your GIC transition in India 

Transitioning the GIC handover to your team can get complicated, but the right partner can turn it into a strategic advantage. GIC IN INDIA, powered by KHP REMOTE FTE, has a lot of experience in the build-operate-transfer GIC models to make your transition hassle-free, transparent, and seamless. 

More than just establishing your site that is ready to operate, we set up the GIC for you to lead on day 1 by putting your processes and culture at the heart of the new site. Our experience has proven that we can minimize disruption and ensure continuation to empower your team for success in the long term, all of which means you have a GIC across the ocean that you will feel completely confident you can take control of at any time, knowing it is built on solid foundations.

Whether it is a perfect Turnkey GIC Setup or you simply need expert support and guidance during the handover phase, we are here to help make your global operations a success.

Are you ready for a smooth GIC handover?

Don’t let the idea of transition stall you from taking advantage of India’s strategic advantages. A fully executed GIC transition is the last step in actually owning your global success story.

Speak to our expert team today about your GIC handover process requirements and how we can help transition your team seamlessly! 

If you’re interested in our overall services and our operational model globally, we also encourage you to visit KHP Remote FTE.

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